Privacy Policy
Effective November 3, 2026 · Fly High Solutions Corp (d/b/a Voice4Biz)
Who we are
Voice4Biz is a service of Fly High Solutions Corp ("Voice4Biz", "we", "us"), based in Florida, USA. Voice4Biz provides an AI receptionist that answers phone calls, text messages (SMS), website chat and email for small businesses ("Client Businesses"), in English, Spanish and Portuguese.
This policy explains what information we collect, how we use it and the choices you have. It applies to our website (voice4biz.com), our app (app.voice4biz.com), the pages we host for Client Businesses, and the calls, texts, chats and emails we handle for them.
Information we collect
- Business owners and their staff: name, company details (legal name, EIN, address), phone number, email, login information, service settings, catalog and prices, and billing records. Card and bank details are entered directly on Stripe; we do not see or store full card numbers.
- Customers of Client Businesses (end users): information you share when you call, text, chat or email a business that uses Voice4Biz, or fill out a form on its page: your name, phone number, email, address, the details of your request, appointment dates, and the content of the conversation.
- Call recordings and transcripts: calls may be recorded and transcribed. Every call starts with a notice that it may be recorded.
- Technical information: basic device and usage data (IP address, browser, pages visited, referring site) used for security and to count page visits. We count visits in aggregate and do not build advertising profiles.
How we use information
- To answer and route calls, texts, chats and emails on behalf of the Client Business, translate them, and summarize them for the business owner in Portuguese.
- To create estimates, orders, invoices, appointments and reminders that you request, and to send payment links (payments are processed by Stripe).
- To send business owners account notifications, such as billing reminders, payment links and alerts about new customer messages.
- To operate, secure, troubleshoot and improve the service.
- To prepare aggregated, de-identified statistics (for example, the most common questions in a business category). These never identify an individual customer.
- To comply with law and enforce our terms.
Text messaging (SMS)
We send text messages only to people who contacted a Client Business first (by calling, texting, chatting or submitting a form) and to business owners who agreed to receive account notifications when they signed up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that deliver the messages (such as our telecom carrier), and only to provide the service.
You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our SMS Terms.
How we share information
We do not sell or rent personal information. We share it only:
- With the Client Business you contacted, which controls its customer information and uses Voice4Biz to serve you.
- With service providers that help us run the service, under contracts that limit their use of the data: telecommunications (Twilio), voice AI (Retell AI), AI language models (Anthropic), hosting and databases (Render, Supabase), payments (Stripe), email delivery (Resend) and calendars (Google), when the business connects one.
- When required by law, to protect rights and safety, or as part of a merger or sale of the business, with notice where required.
Data retention
We keep information while the Client Business account is active and as needed to provide the service, resolve disputes and meet legal obligations. Client Businesses may ask us to delete their customer records. When an account is closed, we delete or de-identify its data within a reasonable time, except where we must keep it by law.
Security
We use encryption in transit, access controls, secret keys stored outside our code, and limited staff access. No method is 100% secure, but we work to protect your information.
Your choices and rights
You may ask to access, correct or delete your information by contacting the business you dealt with or writing to contato@voice4biz.com. We will respond as required by applicable law. To stop text messages, reply STOP.
Children
Our service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. We will post the new version on this page with a new effective date and, for material changes, notify business owners.
Contact
Fly High Solutions Corp (d/b/a Voice4Biz) · contato@voice4biz.com · +1 (954) 466-7589